btv22 Privacy Policy

btv22 ("we", "our", "platform") operates a safe and reliable online casino and betting service for users in Bangladesh. We believe that every user's personal information is a valuable asset, and ensuring the protection of that asset is our greatest responsibility.

This privacy policy describes how btv22 collects your personal information, the purposes for which it is used, who it may be shared with, and how that information is kept secure. This policy applies to our website (btv22.cam), mobile applications, and all related services.

By registering a btv22 account, using our services, or browsing our website, you accept the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

btv22 collects two types of information: information you provide directly, and information collected automatically through your use of our platform.

2.1 Information You Provide Directly

When registering an account or using our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (National ID / passport) — for identity verification
• Financial details such as bKash, Nagad, or Rocket account numbers — for processing transactions
• Anything you voluntarily share when contacting support

2.2 Information Collected Automatically

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device details
• Login and logout times and dates
• Page visits, click patterns, and session duration
• Details of gaming activity (bet amounts, win/loss history)
• Transaction history and financial activity records
• Information obtained from cookies and similar tracking technologies

btv22 uses collected information only for legitimate and specific purposes. The main purposes for which we use your information are as follows:

3.1 Service Delivery and Account Management

We use your information to create and manage your account, verify your identity, process deposits and withdrawals, and provide gaming services. The relevant details are essential for ensuring secure financial transactions through bKash, Nagad, and Rocket.

3.2 Identity Verification and Fraud Prevention

We conduct identity verification processes to maintain the security of the btv22 platform and prevent illegal activity. This includes age verification (confirming 21+), detection of multiple accounts, and monitoring of suspicious transactions.

3.3 Customer Service and Communications

We use your contact information to respond to your support requests, resolve technical issues, and send important account-related notifications.

3.4 Ensuring Responsible Gaming

As part of our responsible gaming policy, we monitor gaming behaviour so that we can intervene promptly if any user shows signs of harmful gaming habits.

3.5 Platform Improvement

Collected information is used to analyse the user experience, improve our service quality, and develop new features.

btv22 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third-party service providers for payment processing, identity verification, fraud prevention, and management of technical infrastructure. These partners may only use the information for the specified purpose and operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be shared with authorities pursuant to a court order, government directive, or legal process. In such cases, we will provide only the minimum information necessary.

4.3 Business Changes

In the event of any business restructuring, merger, or acquisition involving btv22, your information may be transferred to the new entity, but the same terms of this privacy policy will continue to apply to them.

btv22 adopts industry-standard technical and organisational security measures to ensure the safety of your personal information.

5.1 Encryption Technology

SSL (Secure Sockets Layer) encryption is used on our website and applications. This ensures that all information transmitted between your browser and our servers is fully encrypted, so unauthorised parties are unable to read it.

5.2 Access Controls

Access to your account information is restricted to authorised staff who require the minimum necessary information for their work. All data access is logged and regularly audited.

5.3 Payment Information Security

For transactions carried out through bKash, Nagad, and Rocket, we follow the security protocols of the relevant payment gateway. Full financial transaction details are never stored on our servers.

5.4 Security Testing

Regular security audits and vulnerability assessments are conducted to ensure the security of our systems. If a security incident occurs, we act promptly and notify affected users where necessary.

The btv22 website uses cookies and similar tracking technologies that improve your browsing experience and ensure the proper functioning of the platform.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They include session management, maintaining login status, and security verification. Without these cookies the website cannot function properly.

6.2 Analytics Cookies

Analytics cookies are used to understand how users interact with our platform. This information helps improve service quality and is generally collected in anonymous form.

6.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the website to stop working properly.

btv22 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information.

• Account information: for as long as the account is active and for the period required by law after the account is closed
• Transaction records: retained in accordance with financial regulatory requirements
• Gaming activity logs: for the period necessary to enforce our responsible gaming policy
• Support communications: for a defined period to ensure resolution of issues
• Analytics data: may be retained in anonymous form for the long term

Once the defined retention period has ended, we securely delete or anonymise the information.

As a btv22 user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. We will respond to your request within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you can contact us to have it corrected. Some information can also be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained where there is a legal obligation or an ongoing dispute.

8.4 Right to Restrict Processing

You may request that the use of your information be limited for specific purposes. After considering your request, we will let you know in which cases a restriction may apply.

8.5 How to Submit a Request

To exercise any of the above rights, email us at [email protected] or contact us through our 24/7 live chat.

btv22 strictly prohibits persons under the age of 21 from using the platform. We do not knowingly collect any personal information from minors.

If we become aware that a minor has used our services or provided information, we will immediately close that account and delete all related information.

If you become aware that a minor is using our services, please notify us at [email protected].

btv22 may store and process information on servers outside Bangladesh. In such cases, we ensure that data transfers follow international data protection standards and that appropriate security measures are maintained.

For transfers of data to third countries, we ensure contractual protections are in place and the receiving party is required to maintain standards equivalent to this privacy policy.

btv22 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice on the website
• Updating the "Last updated" date at the top of the page

Continuing to use the platform after any changes indicates that you have accepted the revised policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

For more details, you can also visit our FAQ page and Terms and Conditions page.